Welcome to Scentia Ignis! Throughout this site, the terms “Scentia Ignis”, “we”, “us”, and “our” refer to Scentia Ignis. We provide this website, including all information, tools, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein. By visiting our site (scentiaignis.com) and/or purchasing any products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced here or available via hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the Terms, you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store will also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of the Service following the posting of any changes constitutes acceptance of those changes.

Our Services

a. Products. All features, content, availability, specifications, products, and prices described on the site are subject to change at any time without notice. Some products may have limited availability and are subject to return or exchange only in accordance with our Returns & Exchanges Policy. The inclusion of any product at a certain time does not guarantee that it will be available at a later date.

b. Accuracy of Content. Certain weights, measures, and similar descriptions are approximate and provided for convenience. We make every effort to accurately display product attributes and ensure that all information is complete, accurate, and up to date. However, the information within the Services may occasionally be inaccurate, incomplete, or outdated. We cannot guarantee that your monitor’s display of any color will accurately reflect the product color upon delivery. We reserve the right to cancel any orders due to pricing errors or discrepancies.

c. Account. To use certain Services or purchase products, you may need to create an account and provide accurate, current, and complete information. You agree to maintain and promptly update your Account information. We reserve the right to suspend or terminate access to the Services based on inaccurate or incomplete Account information.

d. Shipping. When you place an order, it will be shipped to the address you designate, provided that it complies with our shipping restrictions.

e. Confirmation, Cancellation, and Coupons. While we typically confirm online orders via email, receiving an email confirmation does not constitute acceptance of your order. We reserve the right to limit order quantities, refuse fulfillment of any order, discontinue any product or service, or impose conditions on coupon redemption at any time.

f. Service Rules. You agree not to engage in any prohibited activities, including but not limited to:

• Copying, distributing, or disclosing any part of the Services.
• Using automated systems to access the Services.
• Transmitting spam or unsolicited communications.
• Interfering with the security of the Services.
• Engaging in fraud or misrepresentation.
• Bypassing measures to restrict access to the Services.

Proprietary Rights

All materials within the Services, including software, images, text, and other content (collectively, “Scentia Ignis Content”), are the exclusive property of Scentia Ignis or its licensors. Except as explicitly permitted, you agree not to sell, license, or create derivative works from any Scentia Ignis Content.

Payment

We utilize a third-party payment processor to handle credit card transactions. The processing of payments is subject to the terms and conditions of the Payment Processor, in addition to these Terms. We are not liable for any errors by the Payment Processor.

Refund Policy

a. Returns & Exchanges.

• We do not offer refunds for items that arrive undamaged or have been used.
• We will replace or refund products damaged during shipment if you provide photographic proof within seven (7) days of delivery. Exchanges for items of the same size and price are accepted within fourteen (14) days of purchase.
• We offer free replacements for any incorrect items received or items that are defective or damaged. To be eligible for a free replacement, you must notify us of the incorrect, defective or damaged item within fourteen (14) days of delivery by sending us an email at hello@brooklyncandlestudio.com and we will send you instructions to complete your exchange. We require photographic evidence that you received the incorrect item or that it is defective.

b. Additional Items Ineligible for Refund:

• Sale items
• Customized items
• Items marked “Non-returnable”
• Gift cards

c. Refunds. Once your return is received, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days, minus return shipping fees.

d. Return Process. To initiate a return, email us at scentiaignis.co@gmail.com for a pre-paid shipping label and instructions. You are responsible for return shipping costs.

Privacy

We value your privacy. Our privacy practices are governed by our Privacy Policy, which can be found on our website. The Privacy Policy does not cover third-party information practices not controlled by us.

Security

We take the security of your personal information seriously and implement reasonable measures to protect it. However, we cannot guarantee that unauthorized third parties will never breach our security.

Third-Party Links

Our Services may contain links to third-party materials. We do not endorse or assume responsibility for such sites. Accessing these sites is at your own risk.

Indemnification

You agree to indemnify and hold harmless Scentia Ignis and its affiliates from any claims arising out of your use of the Services or violation of these Terms.

No Warranty

The Services are provided “as is.” We make no warranties of any kind regarding the accuracy, reliability, or availability of the Services.

Limitation of Liability

To the fullest extent permitted by law, Scentia Ignis is not liable for any indirect, incidental, or consequential damages arising from your use of the Services.

Termination

These Terms remain effective until terminated by either party. We may terminate these Terms without notice if you fail to comply with any provision.

General

Changes to the Terms: We may modify these Terms at any time, and your continued use of the Services constitutes acceptance of the new Terms.

Electronic Communications: You consent to receive communications from us electronically.

Entire Agreement: These Terms constitute the entire agreement between you and Scentia Ignis regarding the Services.

Survival: Provisions regarding indemnification, limitations of liability, and dispute resolution will survive termination of these Terms.